FAQs & Customer Support
Find answers to the most commonly asked questions about our services. If you can't find what you're looking for, our support team is here to help.
Hotel Bookings
How do I make a hotel reservation?
You can make a hotel reservation through our website www.beeoons.com, our partner
portal at www.beeoons.com/agent, or through our mobile applications
available on iOS and Android. Simply search for your destination, select your dates,
choose a hotel, and proceed with the booking.
Can I modify my hotel booking after
confirmation?
Modifications to confirmed bookings depend on the hotel's policy
and the rate type selected. For refundable bookings, modifications can usually be
accommodated. For non-refundable bookings, changes may not be possible. Please
contact our support team for assistance with any modifications.
What is the cancellation policy for
hotel bookings?
Cancellation policies vary by hotel and rate type:
- Refundable bookings: Can be cancelled within the free cancellation period at no charge
- Non-refundable bookings: Cannot be cancelled or refunded
- No-show: Full charges may apply for failure to check in without prior cancellation
How long does a refund take to
process?
Approved refunds are typically processed within 7–14 business
days to the original payment method. The exact timing may vary depending on your
bank or payment provider.
Airline Tickets
Does beeOONS issue airline tickets?
Yes, beeOONS is an IATA-accredited agency and provides airline
ticket issuance services. We offer competitive fares from major airlines worldwide
through our GDS and direct airline connections.
Can I request special services for
my flight?
Yes, we can assist with special requests such as meal
preferences, wheelchair assistance, extra baggage, seat selection, and more. Please
mention your requirements at the time of booking or contact our support team.
Account & Registration
How do I register as a partner or
agent?
To register as a partner or agent, visit our Partner Portal and fill
out the registration form. Your application will be reviewed and approved within 24
hours. Once approved, you'll receive your login credentials to access our wholesale
rates.
I forgot my password. How do I reset
it?
Click on the "Forgot Password" link on the login page and enter
your registered email address. You will receive a password reset link via email. If
you don't receive the email, please check your spam folder or contact our support
team.
What types of companies can register
with beeOONS?
beeOONS provides wholesale tourism services (B2B) to:
- Travel agencies and tour operators
- Corporate travel departments
- Commercial agencies and banks
- Government institutions and oil companies
- Any business with legitimate travel service needs
Payments
What payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard,
American Express), bank transfers, and other payment methods as displayed on the
platform. All transactions are processed through secure, encrypted payment gateways.
Is my payment information secure?
Yes, we use SSL/TLS encryption and secure payment gateways to
protect all financial transactions. We do not store full credit card details on our
servers. For more details, please refer to our Privacy
Policy.
Customer Support
Our dedicated support team is available to assist you with any questions, issues, or booking needs.
Email
Phone
+965 25756544
+965 25756533
Website
Address
Salmiya-Salem Al-Mubarak St.,
Blk-4, Zahra Complex Flr-8,
Office 33 - Kuwait
Working Hours
Sunday – Thursday: 9:00 AM – 6:00 PM (Kuwait Time)
Saturday: 10:00 AM – 2:00
PM
Friday: Closed